tickets solution
Turn your customer feedback into tickets
Convert survey responses, reviews, and social mentions responses into support tickets. before become part of your culture, meanwhile, automate action plan for frontline managers to design new experience.
Go from insights to take action and stop Losing Customers.
Raise negative feedback from customer, triggering an automatic action as a ticket with the customer service team to resolve the problem and stop losing valuable customers.
Auto-create tickets based on customer experience
Push automatic notifications to the right people, raise tickets automatically and close experience gaps quickly.
Take collaborative action on survey responses and social comments
Regardless feedback channel, knowing what’s not working, and why, is important but taking the right actions to close the gaps and design new experience is a must.
Empower teams to take action in the systems they use
Ensure the right teams take action on real time feedback in the tools they use every day. Send critical feedback through Slack, trigger customer follow-up in Salesforce, and more.